FAQ’s

What information do I need to send money abroad?

You need to register with ZooberPay to send an international money transfer. You can do it on the website or access the ZooberPay app on your Android or iOS phone. We’ll need the following details: Personal details. Sign up with your full name, email address, mobile phone number, gender, birth date and address.Transfer details. Choose the amount you want to send abroad, select how your receiver wants to get the money, and lastly, how you want to pay. You will always see our fees upfront, the final amount you will pay, and the exact amount your receiver will get. Receiver details. Based on the receive method, we need specific details of your receiver abroad. The receiver’s full name, mobile number and email address are always required to send money. Your receiver does not need to have a ZooberPay account. Payment details. You will need a bank account, a debit card or a credit card to send money abroad.

What are the benefits of using ZooberPay to send money ?

When you’re sending your hard-earned money internationally, it’s important to trust that it will get there securely and on time. Here’s what we’re doing at ZooberPay to protect you and earn your trust: 100% satisfaction or your fees back: If you aren’t satisfied with your transfer for any reason, we’ll refund your fees. Licensed and regulated by FINTRAC:ZooberPay is authorised and regulated by the FINTRAC in Canada. Cancel your transfer: If your transfer hasn’t been received by the recipient yet, you can cancel your transfer. No Hidden fee : We show the small fee that we charge upfront and do not charge any hidden fee for the transfers.

How long will a money transfer take?
ZooberPay currently processes payments only to Bangladesh. The money is sent within one day, as a same day transfer, or even an instant money transfer to a wallet or a bank account.
How to send money from CAD to BDT?
Register for free. Sign up online or in our app for free. All you need is an email address, or a mobile number and a Govt. issues ID card(For large transfers) b. Choose an amount to send. Tell us how much you want to send. c. Add recipient’s bank details. Fill in the details of your recipient’s bank account or wallet account. For cash pick up, mention the recipient’s contact number. d. Verify your identity. For some currencies, or for large transfers, we need a photo of your ID and your selfie. This helps us keep your money safe. e. Pay for your transfer. Send your money from Direct debit, wire transfer, Interac e transfer, or a debit card. f. All done. We’ll handle the rest. You can track your transfer in your account, and we’ll tell your recipient it’s coming.
What verification do I need for a money transfer?
We’ll verify your mobile phone number or email with an OTP. For large transactions or from your second money transfer onwards, You may be required to provide ID proof and a selfie image to verify your identity. Identity verification takes up to 6 minutes at least 90% of the time. In case of a delay, we’ll contact you instantly.
Where can I send and receive money with ZooberPay?
You can send money from Canada to Bangladesh only through ZooberPay currently. We will be adding more recipient countries soon!
How much can I send through ZooberPay in a single Transfer?
Once your Identity verification is complete, you may send large amounts in a single transfer, however, we may request for additional documents to ascertain the source of funds for extremely large transactions.
How do I track my transfers?
Easily keep track of all money transfers with your ZooberPay account.. Don’t forget to sign up for notifications through email and SMS. In the app or website, your transfer history will be on the home screen.